FAQ

1. What is a Virtual Tour?
A Virtual Tour is a 360 degree view of a scene taken from a particular viewpoint. Several 360 degree scenes can be created in different rooms and then connected together through links allowing the user to take a complete tour of any space.

2. What can I do with a Virtual Tour?
Virtual Tours add exciting interactivity to your website. It enables you to interactively view residential & commercial real estate, vehicles, restaurants and more.

3. Do I have to buy any cameras or software to get Virtual Tours?
No, Virtual Tours will take care of everything. Virtual Tours capture, process, host and distribute.

4. What are the sizes of the Virtual Tours (i.e., how fast will they download)?
360° Virtual Tours download extremely fast. The Virtual Tours are from 80k – 100k and are downloaded within 15 seconds on a dial up connection!

5. Will viewers have to download additional software to view my Virtual Tours?
Java Viewer: No, clients viewing your website do not have to download any additional software to view your Virtual Tours. All you need is a basic PC or Mac running an industry standard Java enabled web browser such as Microsoft Internet Explorer or Netscape Navigator.
Flash Viewer: Yes, but most computers have it already installed. In the unlikely event it needs to be downloaded it will take about a minute on a standard dial up connection.

6. What are the system requirements to view a Virtual Tour?
Windows 95/98/Me/NT/2000/XP and Internet Explorer 3.02+ or Netscape 2.0+

7. Do I have to be present at my property when the photographer is shooting my Virtual Tour?
No, you don't have to be present during the shooting of your virtual tour, provided you have made prior arrangements for the photographer to have access to the property and the property is in a tidy state.

8. How long does it take for a photographer to shoot a Virtual Tour?
It usually takes just 1 hour for a photographer to shoot a full virtual tour of 4 scenes. We ask that you have the property ready for filming at the time of the appointment.

9. May I decide what shots I want in my Virtual Tour?
Yes, you may choose any scenes or rooms to be represented in the virtual tour of each property.

10. How do I pay for my Virtual Tour?
Payment is required upon completion. Account customers will be invoiced and required to pay within 28days.

11. What will happen if I am not satisfied with the images?
If your not happy with your Virtual Tours. We will be happy to review the tour and discuss your concerns.

12. Can the images be digitally edited to correct problems with lighting or subject matter?
Virtual Tours enhances all images using Adobe Photoshop at various stages in the virtual tour development process. We use high-end Nikon CoolPix digital camera’s and therefore can produce high quality images. If the lighting or subject matter is not up to standard then our technical team use sophisticated techniques to correct the images.